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Download the newest update for a smoother and faster game experience that includes: This app has excellent slot games the problem is with the support this company SG Interactive fails to give.
Have had issues with losing credits and crashing app. When I returned to the game the M was not in my bankroll. Contacted customer support and was told I need to provide screenshots of this jackpot, when I asked them how am I supposed to get a screenshot when the game just crashed out of the blue, they said they have contacted their developers and they can not recreate the incident I outlined.
About a week later I had to get enough credits to play I video recorded the exact same incident, playing a slot and when a major win occurred the game would just crash, sent the video proof of something they said they could not replicate.
There response "Thank you for providing the video we will forward it to our development people, here's 10M credits for your inconvenience".
What a joke where is my other M credits! It cost them nothing to credit me with the coins I won, why are they doing this, because all they want is people to purchase coins.
I will never purchase coins from this company on any of their apps because they do not care about users and stand behind their product. I had earned 22,, points and was on level and loved the game, played continuously, never missed a day.
I went on vacation and paid for internet so I could enjoy the game while relaxing. The first day on the vacation, I opened the app and was welcomed as a new player.
I had not only lost my points but lost my level so no way to play all the games I had opened. I contacted the developer and they were extremely helpful.
They contacted me within a day of my email and had me try a couple of different ways to retrieve my points. Unfortunately, neither of the ways corrected the situation but, both emails were very informative and helpful in trying to solve the problem.
When we had tried every way possible, I received an email and they reinstated my points and level. I am back to the games and loving them.
I deleted this game. Recently there have been mounting issues. Twice thankfully I took a snapshot of a client timeout error to send them.
They refunded close to the amount taken, not exactly what I lost and responded immediately. This past Friday just after a purchase upon switching machines my coins again vanished without a client timeout error message.
It took 4 days and 6 messages, the last extremely threatening, for a response. I only changed machines! There are so many others that pay better with no issues, get out while you can.
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